Rose and Ribbons Privacy Policy

Last updated: 17th July 2026


Rose & Ribbons Lingerie Shop respects your privacy and is committed to protecting your personal information.


This privacy policy explains how we collect, use and protect any personal information you provide when using this website, contacting us, or submitting an enquiry form.


Who we are


Rose & Ribbons Lingerie Shop is operated by:


Rose & Ribbons Ltd

Registered office: 119B Canal Road, Congleton, CW12 3AP

Company registration number: 17054651

VAT number: 514928970


Shop address:

Rose & Ribbons Lingerie Shop

8 Macclesfield Road

Holmes Chapel

CW4 7NF


Email: contact@roseandribbons.co.uk

Phone: 01270 421498


What information we collect


When you contact us through the website, by email, by phone, or through an appointment enquiry form, we may collect:


  • your name
  • email address
  • phone number
  • details of your enquiry
  • preferred appointment day or time
  • fitting-related information you choose to provide
  • any additional information you include in your message


We only ask for information that helps us respond to your enquiry or appointment request.


How we use your information


We use your personal information to:


  • respond to your enquiry
  • contact you about fitting appointments
  • answer questions about products, brands, sizes, colours or availability
  • provide customer service
  • keep basic records of enquiries and communications
  • comply with any legal or regulatory obligations


We do not sell your personal information.


Lawful basis for using your information


We process your information because you have contacted us and asked us to respond to your enquiry.


Depending on the nature of your enquiry, we may rely on:


  • consent, where you tick a box confirming that we may contact you
  • legitimate interests, where it is necessary for us to respond to your enquiry or provide customer service
  • legal obligation, where we are required to keep certain records


How long we keep your information


We will only keep your personal information for as long as necessary to deal with your enquiry, appointment request, or customer service matter.


If your enquiry does not lead to an appointment or ongoing customer relationship, we will not keep your details for longer than necessary.


Where we are required to keep records for legal, accounting or business purposes, we will keep them for the required period.


Who we share your information with


We do not sell or rent your personal information to third parties.


We may share limited information with trusted service providers who help us run the website, email, forms, hosting or business systems. These providers are only allowed to use your information where necessary to provide their services.


We may also share information where required by law.


Website forms


If you submit a form on this website, the information you provide will be sent to Rose & Ribbons so we can respond to your enquiry.


Please do not include sensitive personal information unless it is relevant to your enquiry and you are comfortable sharing it.


Cookies and website tracking


This website may use essential cookies that are needed for the website to work properly.


If any non-essential cookies, analytics tools or tracking services are used, the website will provide information about these and request consent where required.


Your rights


Under UK data protection law, you have rights over your personal information. These may include the right to:


  • ask for a copy of the personal information we hold about you
  • ask us to correct inaccurate information
  • ask us to delete your information
  • ask us to restrict how we use your information
  • object to how we use your information
  • withdraw consent, where consent is the lawful basis for processing


To exercise your rights, please contact us using the details below.


Contact us about privacy


If you have any questions about this privacy policy or how your information is used, please contact:


Rose & Ribbons Lingerie Shop

Email: contact@roseandribbons.co.uk

Phone: 01270 421498


Complaints


If you are unhappy with how we use your personal information, please contact us first so we can try to resolve the matter.


You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection.